FAQ: How do I handle disputes/chargebacks?
Learn what disputes are, how the process works, and how to prevent them from happening.
A dispute, or a chargeback, occurs when a cardholder questions a payment with their card issuer.
To process a chargeback, the issuer creates a formal dispute on the card network, which immediately reverses the payment, pulling the money for the payment and one or more network dispute fees from Stripe. After that, Stripe debits your balance for the payment amount and dispute fee.
To help you submit the best possible response for each dispute, Stripe provides a guided process within their Dashboard. This allows you to provide the necessary text and images appropriate to the dispute reason and your counter-argument.
Visit Stripe's Dispute and Fraud page for more information.