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How do I connect my card reader to the internet? | Box Office

Connect the reader to the internet.

Because the BBPOS WisePOS E is a smart reader, its reader software communicates directly with Stripe, managing connectivity through a LAN. The reader must connect to the same local network as your point of sale application. If you’re running into issues connecting your reader to the internet, follow the troubleshooting steps to diagnose the issue.

WiFi

To connect to WiFi or switch networks, go to settings, then select WiFi settings to choose the network and connect. Attempting to join a new network disconnects the reader from any existing wireless connection.

Your WiFi network must use WPA-Personal or WPA2-Personal encryption and be password protected. The WisePOS E does not support non-password-protected, enterprise, and IPV6 networks. Follow the troubleshooting steps to diagnose issues with IPV6 networks. Non-password-protected networks or enterprise networks are not supported. You can set a static IP on the device from the Wireless settings screen if needed.

Ethernet

Ethernet connectivity requires an optional dock, which provides wired Ethernet connectivity and keeps your smart reader fully charged using the included charging cable. You can purchase the dock separately through the Stripe dashboard. The Ethernet Dock features a 10/100 Ethernet port and rubber feet for stable countertop use.

To set up the dock:

  • Connect the Ethernet cable from your dock to your router.
  • Connect the dock to power. It has a minimum power requirement of 5V-2A (10W) and a charging cable, which you can plug into any USB-A power adapter (not included).
  • When both cables are connected, insert the reader into the dock.

To confirm that the reader is properly docked, verify that the reader is charging and that the Ethernet icon is visible in the status bar.

 

 

Note

The dock’s charging cable must be USB-A to USB-C. The dock doesn’t work with a USB-C to USB-C connection.

The reader obtains an IP address using DHCP. As soon as the network cable is plugged in, the reader attempts to establish communication with Stripe.