To initiate a refund for a reservation, follow these steps:
1. Select the 
icon (top right)
2. Select "Performance Tools"
3. Select the Performance date and time associated with the reservation
4. Select the reservation name to open its details
5. Select "Actions"
6. Select "Refund"
7. Enter the desired refund amount
8. Select "Next"
9. Select "Confirm"
10. Once the refund is processed, select "Done."
*Refunds typically process within 3-5 business days.