Frequently Asked Questions
You can find quick answers to common questions about using our platform, managing tickets, payments, account settings, and more.
- FAQ: How are fees and taxes determined?
- FAQ: How can I deactivate alternative payment methods (e.i. Apple Pay, Cash App, Google Wallet)
- FAQ: What is the difference between a guest note and a reservation note?
- FAQ: I accidentally 'Cleared' a table. Can I undo this change?
- FAQ: What does marking a table as 'Cleared' do?
- FAQ: What is a W-9 and where can I get it?
- FAQ: What is Stripe?
- FAQ: What is a vanity domain, and how do I sign up for one?
- FAQ: I added a picture to a show. Why isn't it showing up?
- FAQ: Which device should I use for the best TurnTable experience?
- FAQ: What is the recommended browser for accessing TurnTable?
- FAQ: I just added a new performance; why is it already marked as SOLD OUT?
- FAQ: What is the difference between a show and a performance?
- FAQ: Can I customize the confirmation/reminder email that my guests receive?
- FAQ: What are Stripe's fees?
- FAQ: How do I access my dashboard?
- FAQ: How do I handle disputes/chargebacks?
- FAQ: How do I modify my confirmation and reminder emails?
- FAQ: Why can't I see Promo Codes in Settings?
- FAQ: What is a Pending Reservation
- FAQ: Hold time for a Pending Reservation
- FAQ: What is an 'incomplete payment?'
- FAQ: How long does it take for a refund to process?
- FAQ: Does TurnTable refund the application fee when I issue a refund to my guest?
- FAQ: How do I reset my password?
- FAQ: How do I export subscribed users email addresses?
- How do I access/export reports? | Reports
- FAQ: How do I issue a refund via Stripe?
- FAQ: What are the breakdown of fees?
- Stripe FAQs